T&C

TERMS AND CONDITIONS
OF SERVICE

These terms and conditions of legal services, together with the order, define the nature of the legal relationship between the Law Firm, i.e., Konrad Krasuski conducting business under the name Kancelaria Radcy Prawnego (Konrad Krasuski Law Firm) Konrad Krasuski, ul. Kręta 10/U1, 50-233 Wrocław, NIP: 9241757850, REGON: 022462290, e-mail: office@krasuski.legal, tel.: 71 719 59 08, and the Client. The Regulations constitute an integral part of the agreement with the Client.

1. SCOPE OF LEGAL SERVICES

1.1. The Law Firm provides legal services in accordance with the Client's order (instruction) sent electronically, within the limits resulting from the instruction and applicable law, with the diligence resulting from legal knowledge and professional ethics, ensuring the proper use of measures provided by law to protect the Client's interests.

1.2. Legal services are provided by the Law Firm at its registered office or another location if the nature of the activity requires it.

1.3. The Law Firm ensures the organization of legal services for Clients in a manner that guarantees timely, reliable, and correct execution of services in matters commissioned to and accepted by the Law Firm.

2. PROVISION OF LEGAL SERVICES

2.1. The provision of legal services for instructions entrusted to the Law Firm is carried out in a manner consistent with the type of case, the scope of the instruction, and individual arrangements with the Client.

2.2. The Agreement covers only the legal services explicitly specified in the order. The Law Firm is not responsible for the entirety of the Client's affairs.

2.3. The Law Firm may entrust the provision of legal services in specific cases or the performance of a given activity to lawyers who are part of the Law Firm's permanent team, considering the type of case, deadline, knowledge, and experience of the team member. An activity may also be entrusted to an external specialist if it does not conflict with the Client's interests and the Client has not expressed an objection.

2.4. The Law Firm may condition the provision of services on the Client providing necessary information or documents. The Client bears sole responsibility for the truthfulness and completeness of the documents provided. The Law Firm is not obliged to verify the documents provided by the Client.

2.5. Representation before authorities and courts requires the Client to grant a written power of attorney to the attorneys-at-law or other persons indicated by the Law Firm.

2.6. The Law Firm declares that it has concluded mandatory civil liability insurance. The Law Firm's liability for damages is limited to the equivalent of the sum of the civil liability insurance, except in cases of damage caused by willful misconduct.

2.7. Documentation is stored for 5 years from the conclusion of the case, after which it is destroyed. Original documents can be collected by the Client after the service is completed.

2.8. The Law Firm does not guarantee the certainty of rulings by state authorities, offices, or courts.

2.9. The Law Firm is not obliged to update legal advice or opinions already provided unless the Agreement states otherwise.

2.10. The Law Firm undertakes to maintain professional secrecy (attorney-client privilege) regarding everything learned in connection with providing legal assistance, including:

a) all information regarding the Client and their affairs;
b) documents created for the purpose of legal assistance;
c) correspondence with the Client and persons involved in the case;
d) information disclosed before undertaking professional activities if disclosed for the purpose of seeking legal aid.

2.11. Professional secrecy includes a ban on using information for the Firm's own interest or the interest of a third party.

2.12. The obligation of professional secrecy is not limited in time.

3. COMMISSIONING LEGAL SERVICES

3.1. An instruction to provide legal services (order) is submitted electronically via the form published on the Law Firm's website.

4. REMUNERATION OF THE LAW FIRM

4.1. For the provision of legal services, the Law Firm is entitled to the remuneration specified in the order.

4.2. Payment is possible via:
- bank transfer to the Law Firm's account,
- BLIK,
- external payment system "imoje" operated by ING Bank Śląski S.A. (via payment links).

4.3. The Law Firm undertakes to commence services immediately after the conclusion of the contract and receipt of payment.

4.4. If payment is made in installments, it is due within 7 days of the VAT invoice date. The Law Firm has the right to suspend services until payment is received.

4.5. The Law Firm is an active VAT payer. The Client consents to the delivery of electronic invoices.

4.6. The Client bears the costs of all official, administrative, court, and stamp fees. If the Law Firm pays these, the Client shall reimburse them based on an invoice or debit note.

4.7. In court proceedings, the Law Firm is entitled to court-awarded legal representation costs as determined by applicable regulations, in addition to the remuneration from the Client.

4.8. These costs are due to the Law Firm at the time the Court issues a ruling in the given instance.

4.9. For representation in administrative courts, the remuneration is no less than PLN 750 net (PLN 922.50 gross). In the event of a judgment awarding a sum of money to the Client, the Law Firm is entitled to a success fee of 25% of the enforced amount.

5. LEGAL SERVICES AGREEMENT

5.1. The order form on the website does not constitute an offer but an invitation to conclude a contract.

5.2. Submitting an order constitutes an offer by the Client to enter into a contract.

5.3. The contract is concluded when the Client receives a confirmation email from the Seller, sent no later than 72 hours after the order. After 72 hours, the offer expires.

5.4. Confirmation is sent to the e-mail address provided by the Client.

5.5. The agreement is concluded for the duration of the instruction specified in the order.

5.6. Any changes to the agreement require written or documentary form.

5.7. Either Party may terminate the agreement with one month's notice, effective at the end of a calendar month.

5.8. For important reasons, such as payment delays exceeding 30 days, the Law Firm may cease services or terminate the agreement without notice.

5.9. The Law Firm must notify the Client if such important reasons occur.

6. RIGHT TO WITHDRAW FROM THE AGREEMENT

6.1. A Client who is a consumer has the right to withdraw from the contract within 14 days of its conclusion without giving a reason, by sending a notice to the Law Firm.

6.2. If the Law Firm begins services before the 14-day period at the Client's express request, the consumer may lose the right to withdraw once the service is fully performed.

7. COMPLAINT PROCEDURE

7.1. The Service Provider handles complaints sent to office@krasuski.legal or by mail to the Firm's registered address.

7.2. Complaints should be sent within 30 days of the circumstances justifying the complaint.

7.3. The complaint should include: name/company, address, e-mail, description of the circumstances, and the date they occurred.

7.4. The Service Provider shall consider the complaint within 14 days. Failure to respond within this period means the complaint is deemed accepted.

8. FINAL PROVISIONS

8.1. Any disputes shall be settled amicably if possible. If not, the court competent for the Law Firm's registered office shall have jurisdiction, unless the Client is a consumer.

8.2. Matters not covered by these regulations are governed by Polish law, particularly the Civil Code.

8.3. These regulations are available at https://krasuski.legal/regulamin and are provided to the Client prior to the conclusion of the Agreement.